Help Center
FAQ
Find answers to common questions about PouchLab, our products, orders, shipping, payments, and compliance.
What are nicotine pouches?
Nicotine pouches are small, tobacco-free pouches placed under your upper lip. They deliver nicotine without smoke, vapor, or spit — making them a discreet and clean alternative to cigarettes or vapes.
How do I use a nicotine pouch?
Simply place one pouch under your upper lip between the gum and inner cheek. Leave it there for 20–60 minutes. You'll feel a tingle as the nicotine is absorbed. Do not swallow the pouch.
How do I choose the right strength?
Beginners should start with 3–6 mg (light/mild). Regular smokers typically prefer 8–12 mg (normal/strong). Experienced users may enjoy 16–50+ mg (extra strong/ultra). Our product pages show strength levels clearly.
What flavours are available?
We carry mint, spearmint, berry, tropical, citrus, coffee, candy, and more. Each brand has its own unique flavour range. Use our shop filters to browse by flavour.
Are the products tobacco-free?
Yes. All nicotine pouches at PouchLab are 100% tobacco-free. They contain nicotine (derived from tobacco plants or synthetic) in a plant-fiber base, with no tobacco leaf.
What brands do you carry?
We carry ZYN, VELO, Garant, Pablo, Killa, Zeus, Lyft, On!, Nordic Spirit, and more. Visit our Brands page for the full list.
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